Refund policy

HealthyOutfit Return and Refund Policy

Last updated: 12 January 2025

At HealthyOutfit, we aim to provide high-quality Fitness Gear and Gym Equipment. If you're unsatisfied with your purchase, we're here to help.

Returns

You have 180 days to return an item from the date you received it.

To be eligible for a return:

  • The item must be unused, in the same condition you received, and in its original packaging.
  • You must provide the receipt or proof of purchase.

Non-returnable items:

  • Gift cards
  • Custom or personalised items
  • Items marked as final sale or clearance

If you need to initiate a return, don't hesitate to contact us using the details provided at the end of this policy. Our team will provide you with the necessary instructions for the return process.

All returns should be sent to:

  • Email: support@healthyoutfit.com

  • Phone: 01925945175

  • Trading Name: Healthy Outfit Fitness Gear

  • Address: 5 Ashville Way, Runcorn, WA7 3EZ, United Kingdom

  • Business Registration Number: 14050025

  • VAT Number: GB440341045

European Union 14-Day Cooling-Off Period

As per the EU Consumer Rights Directive, customers in the European Union have the right to cancel their orders within 14 days of receiving the goods. During this cooling-off period, they can return their items for a full refund, including standard shipping costs (if applicable).

If you wish to exercise your right to cancel, don't hesitate to contact us using the details provided at the end of this policy within 14 days. You must provide proof of purchase and ensure the items are returned in original condition.

Please note:

  • You will be responsible for the return postage costs unless the item is faulty or incorrect.

Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If approved, your refund will be processed using your original payment method.

Please note:

  • Refunds may take 5–7 business days to appear in your account, depending on your payment provider.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to a defect or error on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us using the details provided at the end of this policy.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of receipt. Include photos of the damage and your order details so we can resolve the issue promptly.

Shipping for Returns

You will be responsible for paying the shipping costs to return your item. However, we have discounted return postage agreements with DPD, DHL, and FedEx. Contact us to take advantage of these discounted rates.

If you have any further questions, please don't hesitate to contact us at: